Director of Business Analysis and Strategy

The Telemarketing division (hereinafter referred to as TMK) is central and essential to the sales funnel of EF English Centers (hereinafter referred to as EFEC). The vision of TMK is to become an efficient and soulful place that runs on advanced technology, intelligent data, lean process, and with engaged and loyal staff.

The mission of TMK is to serve as EF’s window to showcase EF’s incomparable quality, provide quality customer visits (internally known as ‘show’) to EFEC’s 60+ centers in 17 cities and provide insights to the overall EFEC business.

Because of the size and diversity of data, and the need to constantly optimize operational efficiency, we are seeking a high caliber Director of Business Analytics and Strategy, who is passionate about turning data into business insights, and turning insights into business-savvy suggestions, hence to inform smart business decision.

Reporting directly to the General Manager of the 500-staff TMK, this role works closely with Marketing team (which ‘supplies’ sizable customer ‘leads’ that come from multiple online and offline channels), Director of Operations (who heads the ‘command center’ of TMK that distribute ‘leads’, track KPI, design incentive schemes), Director of Systems (who is in charge of the advanced phone system and IT infrastructure), as well as  operational managers (each of whom manages a team of 50-80 Course Consultant Associates).


Who are you?

Besides the ‘typical’ ‘Business Analyst’ profile, the Director of Business Analysis and Strategy

  • Has excellent business acumen
  • Loves ‘optimizing’
  • Thinks fast and acts fast
  • Wants to drive change and challenges the status quo (because there is a ‘better’ /more efficient way)
  • Is hungry yet humble and very down to earth
  • Is an excellent communicator, both oral and written

If you LOVE number, and you WANT to turn your smarts into improved business result (not just doing PowerPoint for the sake of reporting), then this is your place to shine!

See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.

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