Customer Support and Welfare Manager

EF International Language Centres is seeking a highly motivated, professional Customer Support and Welfare Manager to head up a busy department providing exceptional customer service, school administration, internship programme, ensuring visa compliance, looking after customer experience in school and welfare support.  Reporting to the School Director, you will oversee the day to day running of the department in accordance with EF policy, ACELS and ILEP criteria. 

As a customer service oriented person, ensuring the highest levels of customer satisfaction will be your highest priority, achieved through robust administration procedures, inter-departmental communication and a welcoming team always ready to go the extra mile.

You will also be involved with all aspects of our welfare provision including coordinating hospital and doctor visits for students. You will build strong relationships with our sales offices around the world and ensure the Dublin school is well regarded amongst EF colleagues.  You will be a leader, with the ability to develop your team members and grow them to more senior positions. 

This is an ideal position for an experienced, ambitious candidate who is looking to move into a management role or has management experience and is looking to grow more in a bigger department with more responsibilities.

Requirements:

  • Outstanding communication and interpersonal skills;
  • Highly developed customer service focus;
  • Excellent organisational skills; leadership potential;
  • Appreciation of international cultures;
  • Ability to remain calm under pressure;
  • Experience of working with external suppliers;
  • Attention to detail; creative problem solving;
  • Ability to adapt in a fast paced,
  • Dynamic work environment;
  • Positive attitude; a strong sense of ownership and drive to succeed.

The position will be based at EF Education First, 29/30 Fitzwilliam Square South, Dublin, D02 RF20, Ireland.  Start date in August 2017. 

Please send applications with an updated CV by 23rd June 2017. 

About Us

We are 40,500 staff, faculty and teachers, working in 500 offices and schools across 53 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities. Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks and Garda Vetting will be conducted prior to confirmation of appointment.


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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