Customer Success Manager - Madrid

EF is looking for a Customer Success Manager for its Corporate Solutions (CS) division to play a key role in the continued growth of EF’s business in Spain.

We are looking for someone with business and service acumen, a results-driven mind-set, the ability to think strategically and analytically, and strong interpersonal skills. The key responsibilities will include, but not be limited to: 
  • Design, implement and report upon projects to drive learning and revenue growth within Key Accounts
  • Provide academic and project support to Sales teams during tenders and negotiations
  • Drive implementation of large scale projects with the aim of long-term client success and revenue growth
  • Identify actions for continuous improvement of clients' learning results
  • Act as the service leader for Key Accounts ensuring client satisfaction
  • Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
  • Foresee and react to problems rapidly with creative solutions
  • Contribute to best practice for all CS teams (academic, operations, sales, technical) to ensure successful design and delivery of language training
Preferred skills and experience:
  • Experience in educating clients on complex information solutions for a Fortune 500 company
  • Ability to be a credible partner for Sales and Country Managers, as well as senior client stakeholders
  • Service oriented and client focused
  • Passion for helping the client unlock the value of our products and services
  • Sound decision making skills
  • Strong business acumen and commercial instinct
  • Proactive with a team spirit, able to thrive under high pressure
  • Excellent communication and interpersonal skills
  • Strong analytical skills and advanced Excel skills
  • English and Spanish language skills. Applicants without full professional proficiency in both languages will not be considered for this position

About EF:
EF is the world leader in international education. With 500 offices and schools in over 53 countries and 43,500 employees across the globe, we open the world through education. In today’s increasingly complex and interdependent world our mission is more relevant than ever. Over 2500 companies, government institutions and millions of students worldwide trust our programs.  www.ef.com

EF Corporate Solutions is the B2B department within EF. We provide value oriented, consultative and customized language training solutions for business, government and the education sector. www.ef.com/corporate

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