Customer Success Manager

Customer Success Manager


Cultural Care Au Pair is seeking a highly motivated and professional individual to join our collaborative recruitment team in Berlin.  As a Customer Success Manager you have a big impact on an au pair’s success on the program, and on the rest of the team by helping to ensure all sales efforts are actualized and maintained.  From operational efforts, to working with au pairs during their placement process, to providing support at any stage during an au pair’s journey, you have a unique opportunity to touch and impact each step of the way. You are a natural communicator and networker; you believe that sales is service and service is sales, and your problem solving skills are top notch. You show superior attention to detail, while still maintaining the ability to work in a fast-paced environment. You are someone that simply knows how to make things happen.


  • Constant communication via phone and email to assist our customers through the various points of their au pair journey
  • Regional oversight of compliance documents
  • Regional review of final application; playing a key part in ensuring a successful placement in the US by proactively working with our customers to set proper expectations
  • Acting as a constant coach to our program participants
  • Administrative duties related to the application process of an au pair
  • Case assignment for any regional crisis
  • Liaison between the local office and US and Lucerne headquarters
  • Collaboration with sales teams





  • 1-2 years of customer experience with a strong focus on quality standards
  • Superior communication and people skills both orally and in writing, in German and in English
  • Excellent problem-solving skills and a positive, can-do attitude
  • Goal-oriented and drive
  • Ability to handle sensitive situations appropriately
  • Intercultural competences
  • Strong organizational skills and attention to detail
  • Balance between empathy and assertiveness
  • Team player



Cultural Care Au Pair is part of EF Education First, the world’s largest privately held educational company, focused on language learning, educational travel, cultural exchange, and academic programs. EF Education First has schools and offices in over 50 countries and employs over 43,000 staff and teachers.

Cultural Care Au Pair is the leading flexible, affordable, live-in Au-pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au-pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and Au-pairs have the chance to spend a year with an American family. To learn more please visit or

See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.

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