Customer Success Manager - Brazil

EF is looking for a Customer Success Manager for its Corporate Solutions (CS) division to play a key role in the continued growth of EF’s business in Brazil.  Customer Success Managers are responsible for the delivery and management of EF solutions and learning programs for key accounts based in Brazil, with key goals to maintain customer satisfaction and grow account revenue through account management and consulting skills.

We are looking for someone with business and service acumen, a results-driven mind-set, the ability to think strategically and analytically, and strong interpersonal skills. The key responsibilities will include, but not be limited to: 

  • Design, implement and report upon projects to drive learning and revenue growth within Key Accounts
  • Coordinate and drive global implementation of large scale projects through coordination with regional EF and client teams
  • Develop and maintain positive client relationships at all levels with Key Account, acting as service leader to ensure client satisfaction
  • Plan and deliver periodic account reviews to engage key customer stakeholders
  • Identify actions for continuous improvement of clients' learning results
  • Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
  • Foresee and react to problems rapidly with creative solutions
  • Deploy integrated communication and marketing plans to help launch and promote EF within the client organization
  • Identify product development opportunities from clients and liaise with central team
  • Provide academic and project support to Sales teams during tenders and negotiations
  • Contribute to best practice for all CS teams (academic, operations, sales, technical) to ensure successful design and delivery of language training


Characteristics of the ideal candidate:

  • Demonstrated ability to successfully interface with senior business stakeholders and develop long-term relationships with customers, preferably from large companies; is a credible partner for EF Sales and Country Managers
  • Service oriented and client focused approach to work
  • Passion for helping the client unlock the value of our products and services
  • Prefers to make decisions rather than avoid them
  • Strong business acumen and commercial instinct
  • Proactive with a team spirit, able to thrive under high pressure
  • Strong data management and analytical skills
  • Has a (concise) way with words
  • Has an entrepreneurial spirit and is self-motivated
  • Willing to travel
  • Native/bilingual in Brazilian Portuguese and fluent in English


About EF:

EF is the world leader in international education. With 532 offices and schools in over 53 countries and 46,500 employees across the globe, we open the world through education. In today’s increasingly complex and interdependent world our mission is more relevant than ever. Over 2500 companies, government institutions and millions of students worldwide trust our programs.  www.ef.com

EF Corporate Solutions is the B2B department within EF. We provide value oriented, consultative and customized language training solutions for business, government and the education sector. www.ef.com/corporate

 


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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