Customer Service Coordinator

We are looking for a highly motivated, young professional to be our next Customer Support Coordinator working in our dynamic Barcelona office to provide exceptional customer service to our students and support in administration.


As a customer service oriented person, ensuring the highest levels of customer satisfaction will be your highest priority, achieved through excellent administration skills, inter-departmental communication and willingness to go the extra mile.
You will build strong relationships with our sales offices around the world and ensure EF Spain is well regarded amongst EF colleagues. 

 
Responsibilities:

  • Tend to customer issues and general satisfaction
  • Payment tracking
  • Customer relationship building through several channels
  • General administration


Requirements:

  • Passion for education and travel
  • Creative problem solving
  • Outstanding communication and interpersonal skills
  • Native Spanish and fluency in English
  • Strong customer service focus
  • Excellent organizational skills
  • Attention to detail
  • Ability to remain calm under pressure
  • At least 1 year of experience in customer service
  • Strong sense of ownership and the drive to succeed
  • Flexibility and availability (Saturdays included)
  • Positive attitude

 

About Us

We are 35,000 staff, faculty and teachers, working in 500 offices and schools across 52 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities.  Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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