Customer Experience Intern

At EF Madrid we are looking for an energetic, young professional who wants to make an impact by delivering the best experience to our students.

What we offer:

  • Exact duties to be allocated on arrival and subject to change but to be administrative & student contact mostly based with the Activities team
  • Accommodation provided in on-site student residence in shared room 
  • In-suite bathroom facilities (shared with Residence Advisor)
  • Breakfast daily in school cafeteria provided free of charge 
  • Cooking facilities available in the residence for lunch/evening meal
  • Local work commute travel costs will be paid (bus pass)
  • Free access to WiFi
  • Opportunity to undertake specific projects if desired
  • Preferred length of internship is three- six months



  • Internship must be part of a University or Further Education approved placement e.g Erasmus
  • Excellent Spanish and English language skills (CEFR B2+)
  • Outgoing & confident personality with friendly manner and good sense of humour
  • Good communicator who enjoys meeting people
  • Flexible, energetic & flourishes in busy & varied work environment
  • Organised & creative, attention to presentation & detail
  • Customer service focused
  • Multicultural experience/awareness
  • Please note this is a temporary position



General duties

  • General administrative & clerical duties
  • Assisting with registration and induction of new students on arrival
  • Answering student enquiries
  • Filing paperwork
  • Help with display of information around the school
  • Acting as designated responsible adult to accompany students for hospital/doctor visits, off-site trips, and excursions where needed (may be required out of hours)
  • Assisting with supervision of weekend excursions if requested


Additional duties: Interns are allocated to one main department but may help in other departments as needed

Activities Department

  • Help to organise, promote and supervise weekday, evening and weekend social activities
  • Assist putting together weekly programme of events & monthly newsletter
  • Research new activities
  • Entering activities information on my.ef website feature
  • Prepare student folders for intakes
  • Prepare documents & information for weekend excursions
  • Help with design & production of promotional literature for activities


Customer Support/Welfare Department

  • Reception duties
  • Processing new enrolments & changes to students courses
  • Answering the telephone to external customers
  • Distributing daily post
  • Preparing and distributing weekly student evaluations to school staff
  • Daily class checks for under 18 students
  • Assist with welfare follow up on under 18s missing class and nightly curfews

 *Please note that in order to be eligible, your internship must be an officially required part of your university course.

About Us

We are 40,500 staff, faculty and teachers, working in 500 offices and schools across 52 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education. 

Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities. Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence. 

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