Customer Experience Coordinator

Customer Experience Coordinator

The ultimate goal of the Customer Experience Coordinator will be to ensure that each au pair at our school feels safe and supported and is having fun. This is done through planning small and large events, community involvement, vendor relations and customer support. The perfect candidate will be the ultimate go getter that has a genuine interest in creating an exceptional customer experience.

Role:

Implementing creative programs, events and enhancements throughout the building to create community, connection, and belonging in the school.

Marketing and promoting weekly events to au pairs and the community utilizing a combination of in-person creative techniques, technology and marketing collateral with an ultimate goal of building relationships and fostering support.

Respond to and document  crisis, health and counseling related issues for au pairs. At times this could be on an on-call rotation.

Maintain close working relationships and partnerships with staff, contractors and families to provide well-rounded support to au pairs.

Develop and refine programs based on evaluations and customer feedback including: NYC tour experience, transportation, local community involvement, Training School “alumni” connections.

Communicate with outside vendors to schedule, organize and fulfill transportation and academics requirements at the school. 

Preferred Qualifications:

  • Proactive problem solving and conflict resolution abilities
  • Awareness and appreciation of cultural differences
  • Flexibility and ability to prioritize 
  • An outgoing, cheerful and compassionate personality.
  • Ability to work independently and with the team and use own initiative to meet goals.
  • Exceptional organization skills, with a strong attention to detail and ability to multitask.
  • Proficient computer skills including Microsoft Office 
  • Salesforce Experience a plus.

 
About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedInor check out http://careers.ef.com to learn more about our amazing team, products, and customers.

 


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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