Course Consultant课程顾问

Set English improvement plan for customers after understanding customer’s needs; Follow up, develop and maintain good relationship with students; Help students achieve their goals by providing them best solution to learn English; Follow the Company’s policies and rules, maintain and update the customer information in system accurately and timely; Complete daily KPI and achieve sales target.

了解客户的需求,帮助客户制定英语学习方案;跟进学生的学习状况,与学员保持专业的良好关系;提供最佳的英语学习方法,按照公司流程和制度,准确及时地更新并维护客户信息数据;完成每日主要业绩指标(KPI)以及每个阶段的销售目标。




  • Complete daily KPI and achieve set target by following the Company’s instruction & work manual.
  • 遵从公司制度和工作手册,达成每日主要业绩指标,完成设定的各种目标

 

  • Invite customers to EF center, understand their needs and give professional consultation to introduce EF English courses and study plan.
  • 邀请客户参观EF中心,了解客户需求,提供专业的EF英语课程介绍和学习计划咨询

 

  • Provide customers good study experience and help them achieve study target; Develop good professional relationship with customers and get up-selling, upgrade, referrals and renewal.
  • 为客户提供良好的学习体验,并帮助学员达成学习目标;建立专业而良好的客户关系,up-selling)、产品升级、推荐和续约

 

  • Use all the Company systems timely and correctly such as email, Salesforce and Recording System etc. to ensure the smooth working process, communication and customer information handling.
  • 及时正确地使用公司各种系统,如电子邮件(salesforce)以及recording系统等,确保工作流程,交流和客户信息处理的流畅进行。

 

  • Corporate with all relevant departments together to build up a great working and study environment in the center.
  • 与其他部门积极协作,建立中心良好的工作和学校环境

 

  • Other duties and responsibilities assigned by the Company when needed
  • 其他根据需要时公司分配的职责和责任


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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