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EcoVadis

Customer Onboarding Associate - English and Spanish speaker

Mexico City, Mexico

Company Description

Work smart, have fun and make an impact

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

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EcoVadis is looking for a Customer Onboarding Associate to assist and boost response rates with potential customers while driving value throughout their EcoVadis experience. As an Onboarding Associate, you will contact only companies in North America and LATAM that have already been recommended to Ecovadis by their own clients (i.e. this is not cold calling). To these companies, you will be a trusted advisor, shaping their first (and future) experiences with us. This position is a high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

  • Engage with customers via phone, email, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates.
  • Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.
  • Identify risks (i.e limited activity, communication issues, etc.) to the customers successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success.
  • Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities.
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis Business Units to bridge gaps that may exist between customer expectations & participation.
  • Be accountable to drive a set of KPIs (ARR, Quality score, etc).
  • Additional responsibilities related to the function may be required.

Qualifications

  • Must be fluent in English and Spanish (written and oral).
  • Minimum 1.5 years working experience in a support/sales/account management/customer success role (even if only over the phone). Familiarity with the US and LATAM markets is a plus.
  • Excellent communication skills (written and  oral).
  • Complete comfort with proactively making phone calls (to potential customers).
  • Customer and quality oriented attitude.
  • Commercial awareness and competitive mindset.
  • Able to multitask and prioritize based on business/customer needs. 
  • Ability to work under pressure and tight deadlines.
  • Comfortable quickly adapting to new software and tools (Salesforce a plus).
  • Ability to work well in an international high growth fast-paced team environment.

Additional Information

  • Beginning: Mid May 2023
  • Location: Mexico City 

In return for your expertise and energy, we offer:

  • Casual and very friendly work environment
  • Opportunity to work in a truly international atmosphere.
  • Base salary + variable compensation plan
  • Home office allowance program
  • Work from home & work from anywhere policy
  • Employee referral bonus policy
  • Paid employee volunteer day.
  • Access to online learning library 
  • Free virtual Yoga/Pilates
  • Virtual and in-person team building events.

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: 743999894718627
Employment Type: Other

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