Carrier Operations Representative

Echo is seeking a Carrier Operations Representatives to resourcefully support our Carrier Sales efforts with a strong work ethic, communication skills, multi-tasking ability and the drive to learn.

As a Carrier Operations Representative, you will research available carrier capacity within an assigned territory. Working closely with Carrier Sales Representatives, this position is responsible for scheduling shipments, ensuring on time pick-up and delivery and maintaining relationships with existing carrier partners.  We’re a fast-growing logistics company; your job will be fast-paced and constantly evolving.

You…

  • Are like a diamond, at your best under pressure
  • Possess the ability to communicate at all levels and with a wide range of personalities, from our CEO to your coworkers to truck drivers
  • Possess a strong desire to gain knowledge of the truckload market and industry trends
  • Have mastered the art of managing time and accomplishing tasks
  • Thrive in fast-paced environment and can shift priorities effortlessly

We…

  • Value collaboration, intellectual honesty, go-getters, positive energy and we never stop seeking ways to get better
  • Go the extra mile for our carriers and coworkers
  • Care about your career development as much as you do
  • Work hard, period
  • Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere else

Responsibilities:                                                                                                                             

Carrier Operations Representatives work in conjunction with other Reps to prioritize and service Echo’s customers in a timely fashion.

  • Effectively communicate internally and with drivers regarding shipment information in order to successfully service Echo’s customers
  • Work in conjunction with teammates to prioritize and service customers in a timely fashion
  • Schedule pickup and delivery appointments in accordance with legal transit times and shipment requirements
  • Monitor progress of shipments to ensure coverage, on-time performance and the resolution of any mid-transit issues

Requirements:                                                                                                                                

  • The ability to learn and effectively use Echo’s proprietary technology
  • Knowledgeable or possess a desire to learn various freight market trends based on seasonality, geography and specialized carrier types
  • Act with a sense of urgency while maintaining accuracy and detail
  • Excellent communication skills
  • Proven ability to establish productive internal and external relationships
  • Work well under pressure and with integrity
  • Ability to exude confidence and gain credibility with carriers
  • Highly professional demeanor, even under stress

What we offer:                                                                                                                         

  • Competitive compensation package
  • Medical, Dental, Vision, Disability, Life Insurance, and 401K
  • Advancement Potential
  • Fun and energetic work environment
  • Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.


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