Account Executive (Managed Transportation)

Position: Account Executive

Type: On Site at Client

Location: Troy, MI

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo’s unique technology.

You:

  • Maintain a sense of urgency with no problem switching priorities at the drop of a hat
  • Have mastered the ability to build and manage strong client partnerships
  • Possess a logistics background or the desire to learn the ins and outs of the industry
  • Think outside the box with a passion for new ideas and the ability to generate and explore them
  • Are self-motivated and work independently with some supervision
  • Have strong analytical skills for data development and analysis with the ability to maintain reliable quality

We:

  • Value collaboration, intellectual honesty, go-getters, positive energy and never stop seeking ways to get better
  • Put our customers' needs into everything we do
  • Care about your career development as much as you do
  • Work hard, period
  • Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere else

Responsibilities:

Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

  • Manage existing key account relationships and offer solutions based on shipping patterns and needs
  • Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight, or incorrect billing
  • Proactively communicate any issues to the client
  • Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
  • Leverage Echo’s technology to provide client with ad hoc reporting and data analytics
  • Train plant locations on EchoTrak, explain the benefits of using it, and track individual user compliance
  • Support client with internal processes, which includes monitoring each plants compliance with entering Echo’s BOL # into their SAP software

Qualifications:

  • High proficiency in MS Excel, including pivot tables, lookups, formulas and logic statements
  • Transportation/Supply Chain experience a plus
  • Proven performer who is effective at “multi-tasking”
  • Excellent oral and written communication skills
  • Ability to learn Echo’s proprietary Transportation Management Systems
  • Self-managed and motivated
  • Enjoys and thrives in fast paced, fluid work environment
  • Ability to follow through with tasks to their completion
  • Analytical
  • Very organized and detail oriented

What we offer:

  • Competitive compensation package
  • Medical, Dental, Vision, Disability, Life Insurance, and 401K
  • Advancement Potential
  • Fun and energetic work environment
  • Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.


Meet Some of Echo Global Logistics's Employees

Roz T.

Sr. Carrier Development Representative

Roz manages the sales aspect of the logistics side at Echo Global, interacting with trucking companies to make sure Echo clients can get the transportation they need.

Alexis W.

Sr. Managed Transportation Account Executive

As a logistical mastermind, Alexis oversees transportation operations across the company and across the world on behalf of Echo's many customers.


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