Echo is seeking an Account Executive who can skillfully provide solutions, creatively solve problems, and constantly maintain contact and advocacy for our Managed National Accounts.
As an Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, along with the Sales department, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). This includes verifying timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies.
We trust you to drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability. You will maintain current operating procedures, updating when necessary, and review past sales activity for historic trends and expectations. In addition, you will be responsible for managing day-to-day relationships with key carriers and developing agreeable resolutions for any problematic carriers.
- Have 1-2 years of Customer Service experience
- Can display a sense of urgency in managing time and accomplishing tasks
- Are always one step ahead, looking for creative ways to improve old processes
- Have mastered the ability to build and maintain strong client partnerships
- Possess the ability to communicate at all levels and with a wide range of personalities
- Can solve any problem that's thrown your way
- Are always ready for the next challenge
- Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
- Put our customers' needs into everything we do
- Care about your career development as much as you do
- Work hard, period
- Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else
- BA/BS degree preferred but not required
- 1-3 years of customer service experience in a business services environment
- Strong communication skills, both written and verbal
- Calm under pressure
- Superior business acumen
- Knowledgeable on relevant modes of transportation
- Team player mentality
What we offer:
- Competitive compensation package
- Medical, Dental, Vision, Disability, Life Insurance, and 401K
- Advancement Potential
- Fun and energetic work environment
- Volunteer opportunities
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Meet Some of Echo Global Logistics's Employees
Sr. Carrier Development Representative
Roz manages the sales aspect of the logistics side at Echo, interacting with trucking companies to make sure Echo clients can get the transportation they need.
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