Business Process Architect

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organisations of all sizes. eBay Marketplaces operates in 190 markets globally.

Are you looking for a company that inspires passion, courage and inventiveness, where you can be part of the team shaping the future of global commerce? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive work environment, join eBay – a company you will be proud to be a part of.

Our Global Customer Experience (GCX) team is embarking on a journey to deliver the next level of service. We ultimately plan to evolve the customer experience, to help our customers and solve their needs in the quickest, simplest, the easiest way possible. The Business Process Architect plays a pivotal role in this evolution journey.

Key Responsibilities

• Develop a process architecture strategy and methodology for GCX
• Define business process standards (format, tools, roles)
• Partner with leaders, program managers and business process engineers to align process design and governance activities
• Responsible for understanding business process requirements, evaluating user stories and assessing viability and impact of proposals on existing business processes. Serves as a Business Process Management subject matter expert.
• Work closely with GCX business and technology partners to understand processes and goals of project proposals.
• Captures high level solutions and business process flows for major initiatives which have impact on business processes or system architecture. Analyse and highlight any gaps or inefficiencies within the proposals when aligned with cross functional business processes and system architecture.
• Perform Change impact analysis and define test strategy and scope to verify the changes to both business processes and systems end-to-end.
• Partner closely with IT Architect on the assigned projects to complement technical analysis with business analysis.
• Own and maintain important process documentation and workflow designs that are relevant to cross functional business processes and system ecosystems.
• Assist in the management of change across businesses to ensure impacted groups understand and agree to the business process changes.

Qualification & Skills

Being such a dynamic role you will have a blend set of adjacent skills that may include:

• Designing or improving customer service related processes
• Business Process architecture or process modelling experience
• Commercial and business awareness
• Analytical and problem-solving skills (Six Sigma certification a plus)
• Critical thinking
• Business Process Management (BPM) tool experience
• Meticulous attention to detail.
• Bachelor Degree in Business Architecture, Business Management, or related subject area or 7+ years related experience is preferred – ideally at least 5 years focusing on business process architecture or business process management.

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us attalent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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