Sr. Product Manager, Universal Shopping Cart (Demand)

Company Description

Ebates is a profitable, high growth e-commerce company based in San Francisco. We offer a casual but fast paced environment where creativity and effective teamwork and collaboration are rewarded. We are changing the way people shop online, and we strive to provide the best possible customer experience - not to mention cash back on every purchase, with no strings attached. In 2015, members spent over $5 billion on Ebates' websites and since the inception of the company, have earned over $400 million in cash back. During the peak days of 2015, 5% of all online shopping went through Ebates! 

We are part of the Rakuten family of companies, a high growth ecommerce company operating in the U.S. & internationally, and providing Ebates with substantial capital, access to great technology, and international markets. Our global consumer audience is nearly 1 billion users. We're always looking for talented individuals interested in helping us change the way the world shops, so if you're passionate about helping save people money and improving the shopping experience, we’d like to talk to you.

Check us out on The Muse to learn about our culture and cool work environment: https://www.themuse.com/companies/ebates

Job Description

Ebates is looking for a technical product manager with a nose for driving business results. You are an engineer by training who now works in product management, are willing to dig into the technical details of your products and you don't accept hand-waving explanations or conventional wisdom as reasons not to innovate.

You will lead our demand-side identification and integration efforts to build a seamless shopping experience across a growing list of global merchants and publishers; our "Universal Shopping Cart" (USC).

You will help define user interfaces and business models for our efforts and be the product-level contact for external publishers. On a day-to-day basis you will primarily spend time working internally with engineers and product managers at our demand customers (e.g., search marketing, email marketing, Ebates and Rakuten sister properties) on USC implementations to create mock ups, select products to merchandise with new initiatives, etc. You will likely also work with external partners and merchants.

You will work with our overall product lead for USC and our engineering, design, legal, finance and customer support teams to triage acute issues as well as define priorities, the product roadmap, key performance indicators and internal processes that result in delightful customer experiences.

You will:

  • Facilitate discussions with internal and external customers using our APIs and tools.

  • Demo product/platform integrations to potential new customers.

  • Write clear, well defined user stories for our engineering teams that build short and long term features.

  • Advocate for prioritization that moves your initiatives forward.

  • Build mockups of user interfaces using Omnigraffle, Visio, Photoshop, etc.

  • Work with engineering to create proof of concept implementations.

  • Develop documentation for 3rd parties using our apis.

  • Develop, monitor and maintain metrics for measuring success. Drive a data-informed culture that promotes "test and verify."

  • Collaborate with your supply-side counterpart to develop an integrated set of focused priorities based on feedback from customers.


Your experience & qualifications:

  • Engineering degree (or equivalent).

  • Previous experience as a product manager on user-facing web products, ideally with an ecommerce company.

  • Design savvy and able to work with tools to create interface mockups that sell and explain your vision.

  • Deep understanding of web technology with examples in product and engineering.

  • Relentless focus on quality and data-informed decisions.

  • Understand how to work effectively across channels and across borders.

  • Cheerfully persistent and persuasive, results-oriented team leader.

  • Highly entrepreneurial yet able to work up and down our organization to develop scalable solutions.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Note: Direct candidates only. No third parties

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