Customer Services Representative (Seasonal)

Interviews for Seasonal Hiring to begin in July

We are currently seeking a Member Services Representative responsible for using patience, professionalism and positivity to provide a variety of services to online shoppers through the application of knowledge of our organization, its services and products. This position resolves problems by clarifying members' requests, questions and complaints, which frequently require analysis to determine best use of resources. Also maintains member records by updating account information.

Job Responsibilities - Daily

  • Review support requests and clarify member complaints
  • Determine cause of problems
  • Select and explain the best solutions to solve problems
  • Communicate with the team and others in the company to solve problems as needed
  • Expedite corrections or adjustments
  • Follow-up to ensure resolutions
  • Provide weekly summary report to management outlining key topics, such as number of inquiries handled

Job Responsibilities - Periodic
  • Recognize, document and alert supervisor of trends
  • Recommend process improvements
  • Provide on-the-job training for new team members

Essential Skills and Experience
  • Strong written and verbal communication skills
  • Must have 2 - 3 years of customer service experience
  • Proficiency with computer systems, email programs and internet navigation
  • Ability to respond to member inquiries with a high degree of professionalism and accuracy
  • Excellent problem solving abilities
  • Strong word processing and typing skills
  • Ability to organize and prioritize multiple tasks
  • Accuracy with language and numbers
  • Working knowledge of Microsoft Word and Excel
  • Persistence, determination, and a firm but friendly manner

Beneficial Skills and Experience
  • Experience using customer relationship management software (CRM) preferable
  • Customer Service experience in the high tech/internet industry preferred

  • High School education or equivalent
  • BA/BS or equivalent preferred

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Ebates are considered property of Ebates and are not subject to payment of agency fees.

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