Customer Service Representative (BILINGUAL ENGLISH/RUSSIAN)
FatWallet is a member of the Ebates Inc family of web sites and features coupons and deals from thousands of America’s leading retailers. Millions of savvy shoppers use FatWallet every month to stretch their budget and assure the biggest savings possible on every purchase at their favorite stores.
This position is responsible for providing a variety of customer services to online shoppers through application of knowledge of our organization, its services and products while using patience, professionalism and positivity. Resolve problems by clarifying customers’ requests, questions and complaints, frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information.
- Review support requests and clarify customer complaints.
- Determine cause of problems.
- Select and explain the best solutions to solve problems.
- Communicate with the team and others in the company to solve problems as needed.
- Expedite corrections or adjustments.
- Follow up to ensure resolutions
- Recognize, document and alert manager of trends.
- Recommend process improvements.
- Provide on-the-job training for new employees.
Successful candidates will have:
- Must be bilingual English/Russian
- High School Diploma or Equivalent required
- Bachelor’s Degree or Equivalent preferred
- 2-3 years customer service experience required
- Experience using customer relationship management (CRM) software preferable
- Customer service experience in the high tech/internet industry preferred
- Working knowledge of computer systems, email programs, and internet navigation
- Ability to respond to customer inquiries with a high degree of professionalism and accuracy
- Excellent communication skills, both verbal and written in English and Russian
- Proficient problem solving ability
- Strong word processing and typing skills
- Ability to organize and prioritize multiple tasks
- Accuracy with language and numbers
- Working knowledge of MS Word and Excel
- Persistence, determination, and a firm but friendly manner
Note: Direct candidates only. No third parties
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