What you'll do:
The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.
Essential Responsibilities:
• Provide technical assistance for Eaton's digital products
• Develop, modify and troubleshoot digital products.
• Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
• Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
• Manage daily phone, chat, and email activity.
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• Effectively communicate product value proposition and product line strategies.
• Make recommendations for product enhancements.
• Generate sales leads for the field sales organization.
• Participate in the development and maintenance of product support resources.
• Participate on teams to enhance team performance and drive process improvement.
Qualifications:
Basic Qualifications:
- Bachelor's degree from an accredited institution, with a graduation date no later than August 2023
- Minimum of one internship or co-op experience completed at the time of this application
- Minimum overall cumulative GPA of 2.8
- Must be legally authorized to work in the United States without company sponsorship now and in the future
Preferred Qualifications:
• Engineering, computer science, or technical bachelor's degree from an accredited institution
• 2 or more years' experience in technical support, software, IT, or residential IoT products
• Fluent in French and English
Skills:
Position Criteria:
- Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
- Troubleshooting skills for web browsers and mobile apps
- Know how to use development tools to determine server issues or client issues
- Basic networking skills for troubleshooting communications, connections, architecture of software plus hardware solutions
- Familiarity with configuring firewall rules, check for open ports, capture & analyze data packets
- Communication skills
- Self-management skills
- Customer service skills
- Able to work well with people across multiple functions
- Organized, detail oriented and ability to manage multiple priorities
- Exceptional listening skills and self-motivation are essential
- Strong analytical and problem-solving skills
- Ability to make timely decisions when several alternatives are available
Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The salary for this role is $73,000 (bachelor's degree) a year. This position offers a one-time $6,000 signing bonus.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.