Service Support Analyst

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

This role is focused on consolidating, cleaning, and updating Installed Base data in Salesforce across EMEA Service Clusters, while working in close alignment with EMEA service operations and sales teams in the region.

Main responsibilities:

- Support and increase spare part or contract sales with proactive lead generation activities
- Effectively and proactively validate data, identify potential opportunities, and create solid pipeline in the CRM to generate leads for Eaton Sales Service force
- Improve monitoring and reporting assessment and workflow for proactive sales strategy and processes
- Support central and local service sales by generating and validating business relevant data
- Ensure clean and prompt data in the Installed base system
- Form a link between Service Units and Services Central team for additional lead generation
- Monitor and provide consistent status update; including probability of success, timing, risks and opportunities.
- Provide quotation support when required with follow-up on HIT rate to the EMEA Services team
- Ensure accuracy of installed base data in all the systems of record
- Acquire data from multiple data sources, Identify, analyze, and interpret trends or patterns in collected data sets

Qualifications:

- Bachelor's degree (BS/BA) from an accredited institution
- Minimum of 1 year of experience in Service and/or Sales Operations

Skills:

- Proficiency in computer skills; especially with Microsoft Office products and ERP/CRM systems, and an ability to quickly learn new systems and software. Salesforce knowledge is a plus.
- English proficiency (verbal and written). Any additional European language is an advatange.
- Excellent communication, collaboration and interpersonal skills.
- Good negotiation skills with a problem solving attitude.
- Ability to work independently and meet deadlines, strong analytical skills, and good time management skills.

What We Offer:

• Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions