Customer Service Representative

What you'll do:

The Customer Service Specialist will be responsible for Greater China Power Distribution Division Business support: customer credit, T&C risks and other exposure risk management, order processing, logistics arrangement and invoice processing. The position will report directly to CS Manager. The position will be required to proffer value-added service and communication to China & Asia Pacific Customers, Sales communities & organizational efficiency.

• To assist customers with product selection, prepare contract according QE's quotations, order processing, especially for Domestic and Overseas distributor & Utility customers.
• Handling customer inquiries on stock availability, tracking order and delivery status.
• Assisting customers with analysis of application requirements. Coordinating information flow with factory or product engineering as necessary to meet customer's special requirements.
• Receiving, reviewing for accuracy of pricing and technical data according to QE's quotation and processing of customer orders.
• Ensure that documentation meets customer domestic / export needs to ensure delivery of goods.
• Preparing necessary documentation to negotiate Letters of Credit with the bank. Requires coordination with customer, freight forwarder, chamber of commerce, and bank to process Letters of Credit.
• Initiatives launching with negotiate commercial terms and conditions with customer/Sales so as to assure we can fully meet reasonable requirements of customer while persuade customer to delete risky articles.
• Supporting sales leaders to do the channels performance data collection and data analysis.

• College degree or above;
• More than 3 year experience
• Good interpersonal and communication skill;
• Skillful in SAP system is a plus;
• Good English on reading and writing
• Proactive work, able to manage multi-tasks at the same time;
• Major in Electrical or commercial;
• Skillful in export Logistics knowledge is a plus;