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Duo Security

Site Reliability Engineer - Duo Observability Team

Ann Arbor, MI / Remote

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.

Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.

Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.

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We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.

Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.

Job Description

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We own the spectrum from artists to analysts, calm to high energy, and bring together a diversity of skills, experiences, and perspectives to tackle what we consider to be the world's most pressing geopolitical challenge - redefining the security industry as we know it. Together we build solutions that are easy, effective, diligent, and enduring. And that's why we are the most loved and trusted company in security.

What you'll do...

  • Build and maintain the platform that will provide Duo's engineering teams with the visibility and data to build better and more reliable products.
  • Work with engineering teams to understand needs and help advocate for the practice of observability.
  • Collaborate with engineers and teams across Duo, including our own SRE folks.
  • Aid in the delivery of large scale, impactful projects to mature and scale Duo's platform as well as implement continuous improvements to automate toil.
  • Communicate multi-functionally across organizations to align around resiliency, availability, observability, and product goals.

Basic Skills you have...

  • You are passionate about automation and reducing toil!
  • You are committed to quality and experienced with modern software testing practices!
  • You have extensive experience working with customer facing systems in an environment that strives for 5-nines!
  • You are not afraid to fail and have demonstrated the ability to fail early and learn from it.
  • You can Craft and own the Technical Solutions for broad or complex requirements with informative and strategic approaches.
  • You are hard-working for chipping in to an outstanding work ethics and environment.

Even better if you have...

  • Prior experience building or deploying logging, monitoring, and alerting systems in a distributed cloud environment.
  • Helped engineering teams mature their practice of observing services.
  • Experience with Infrastructure as Code - Terraform etc.
  • Have worked with cloud service providers such as AWS.
  • Experience with automated configuration tools like Ansible, Puppet, Chef, etc.
  • Prior experience writing web applications in Python.
  • Proven history of providing Observability tools and practices to Engineering teams.
  • A history of writing performant, maintainable, testable code.
  • Prior experience with Container Orchestration including Kubernetes, Helm Charts, and Docker.
  • You have experience supporting a High-Availability SaaS environment.
  • You work well in charting new DevOps practices without a well-defined roadmap.

If this role excites you, we encourage you to apply even if you don't meet a 100% of the description or qualifications.

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

"Cisco Secure offers an environment that combines cutting-edge, mission-critical, technology with some of the brightest, most diverse set of people I've ever had the pleasure of working with." - Chief of Staff, Engineering

There are so many amazing reasons to join Cisco. Learn more here!

#CiscoSecureEng23

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Client-provided location(s): Ann Arbor, MI, USA
Job ID: duo_security-1392137
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • FSA With Employer Contribution
    • Health Reimbursement Account
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Company Outings
    • Casual Dress
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Paid Holidays
    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • Performance Bonus
    • Stock Purchase Program
    • 401(K) With Company Matching
    • 401(K)
    • Company Equity
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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