Senior Operations Manager, Duolingo Events

Bring your passion for ops and optimizations to help us scale language events to local communities around the world.    

Are you a high-level strategist with ground-level grit? Do you have a knack for seeking out inefficiencies and developing strategies for more effective execution? If so, you should join our team to bring language events to local communities around the world.    

Duolingo Events are designed and hosted by passionate language enthusiasts. They bring the fun and effectiveness of Duolingo’s online experience into the real world by immersing learners in target-language conversation. We have 600+ events per week, thousands of hosts, and hundreds of thousands of attendees. And we need your help to ensure quality at scale.   

Primary Responsibilities:

  • Oversee all supply-side systems (acquisition, onboarding, education, support, retention)
  • Set up reporting systems to monitor performance, identify growth opportunities and ensure marketplace health
  • Test and deliver a scalable acquisition plan
  • Identify the best channels to seed new markets and expand supply in existing markets
  • Develop new processes and tools to streamline application vetting and reduce manual administrative steps 
  • Create a system to leverage learnings from successful hosts
  • Create new training, onboarding, and ongoing education systems  
  • Partner with product to identify and build solutions required to generate leads, convert and onboard hosts, and drive host success
  • Gather market insights through rapid experimentation and analysis
  • Develop global rollout strategy and ensure initiatives are executed according to strategic priorities  

Your Skills & Qualifications:

  • 5-7 years experience in marketplace strategy, operations, and project delivery
  • Bachelor’s Degree in Business, Economics, Finance, or equivalent practical experience
  • Excellent verbal and written communication skills 
  • Ability to distill complex problems into actionable plans and drive outcomes
  • Knack for seeking out inefficiencies and developing strategies for more effective execution
  • Experience supporting and scaling remote workforces
  • Experience developing dashboards and analytics to monitor progress and report on goals
  • Ability to synthesize data and build business cases or inform multi-year planning
  • Obsessively organized 

Exceptional Candidates Have:

  • Hands on, “in the weeds” experience building new products or businesses in fast-growth or startup environments 
  • Strong relationship building skills in cross-functional or matrix organizations
  • Working proficiency in more than one language, ideally Spanish, French, Mandarin Chinese, Japanese, or Italian 
  • Deep interest in developing and driving independent projects and iterating on process improvements
  • A passion for education, culture, and language

Duolingo provides free language education to users all over the world through the web and its mobile apps.

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