Technical Customer Support Specialist
Single OpeningWhy We Work at Dun & Bradstreet
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Provide external D&B customers support via email, phone and other electronic medium
Assist external D&B customers through software installations and functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation
Diagnose and resolve post installation software problems encountered by external customers
Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development
Remain current with rapidly changing technology in the customer community. Provide educational information to customers and to D&B associates and document for reference by other TCSS’s any previously unreported problem and the solution that was developed.
NOTE: this is a 24/7 operation and candidates must be open to some shift work which would involve working some nights & weekends
Computer Science degree or equivalent experience with some experience in a customer service capacity
Must have basic knowledge of XML, SOAP and REST (JSON)
Knowledge preferred in any programming languages, VB/ASP, .Net Technologies(ie VB.Net, C#,.Net, MCV) Java/JDK/J2EE/spring/eclipse, PHP/Python and/or SQL/Oracle/ Sybase
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Basic knowledge of various CRM solutions and their use of business data
Proficient in internet related applications such as email clients and web browsers
Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers
Knowledge of D&B applications and D&B electronically delivered products and services and how they are used by customers a plus
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
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