Technical Customer Support Specialist

Single OpeningWhy We Work at Dun & Bradstreet

Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!

Job Description

Provide external D&B customers support via email, phone and other electronic medium

Assist external D&B customers through software installations and functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation

Diagnose and resolve post installation software problems encountered by external customers

Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development

Remain current with rapidly changing technology in the customer community. Provide educational information to customers and to D&B associates and document for reference by other TCSS’s any previously unreported problem and the solution that was developed.

NOTE: this is a 24/7 operation and candidates must be open to some shift work which would involve working some nights & weekends

Position Requirements:

Computer Science degree or equivalent experience with some experience in a customer service capacity

Must have basic knowledge of XML, SOAP and REST (JSON)

Knowledge preferred in any programming languages, VB/ASP, .Net Technologies(ie VB.Net, C#,.Net, MCV) Java/JDK/J2EE/spring/eclipse, PHP/Python and/or SQL/Oracle/ Sybase

Able to work independently and efficiently to meet deadlines

Able to promptly answer support related email, phone calls and other electronic communications

Basic knowledge of various CRM solutions and their use of business data

Proficient in internet related applications such as email clients and web browsers

Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers

Knowledge of D&B applications and D&B electronically delivered products and services and how they are used by customers a plus

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to Determination on requests for reasonable accommodation are made on a case-by-case basis.

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