Manager, Customer Success Advisory
Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
Build, manage and innovate a core set of customer-facing advisory engagements that drive best practices and adoption with our customers. In addition, lead the operational initiatives such as account planning, ROI forecasting and tracking
Act as a strategic partner to sales leaders, business unit leaders and c-level executives to drive key initiatives in a fast-paced environment; ability to support aggressive revenue and retention targets
Represent the voice of the customer to inform sales and product capabilities and processes
Measure and report the success of your team through usage/adoption, customer satisfaction, and financial metrics (LOB retention, Qualified CS Leads)
Manage team, ensuring successful execution, growth and development for each team member.
This role will require 30-40% National Travel
Bachelor's degree required; MBA preferred 10+ years related experience preferred, ideally in leading sales and/or customer consulting teams; ability to manage team, work with sales and directly with customers to support aggressive revenue targets.
Excellent leadership skills; ability to manage customer-facing team in day-to-day execution; strong collaboration and influencing skills with senior leaders and executives.
Experience in successfully leading process enhancements or development projects to completion, as well as reporting project status and outcomes; ability to lead and motivate a cross-functional team in a fast-paced environment.
Prior experience working with D&B services and product offerings and expertise in specific use case and solutions a plus.
Experience in consulting and ROI analysis.
Experience in successfully leading strategic initiatives, process enhancements or development projects to completion, as well as reporting project status and outcomes.
Ability to lead and motivate and influence cross functional teams and business partners
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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