Leader, Customer Project Management
Why We Work at Dun & Bradstreet
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Program Creation/Governance: Formalize and govern a Customer Experience Program Management function to support our most complex customer solution implementations, administer program principles, resource allocation and service levels.
Responsible for interviewing, hiring, coaching, and training PMO employees, as well as staffing projects with appropriate skill sets
Manage and maintain buget to ensure proper staffing levels for both permanent and temporary staffing needs.
Enroll, collaborate and influence the necessary business partners across the organization to deliver a consistent program including sales effectiveness, marketing, sales enablement, service, etc.
Determine the resource requirements for the program and assemble cross-functional program teams using a matrix management approach. Plan and supervise the work of the program team to ensure effective communication and coordination between all teams and team members.
Coach the program team to promote a Winning Culture Environment and develop each individuals leadership skills
5-7 years of experience in sales leadership, operations, or program leadership
Experience in designing and delivering service capabilities to a diverse, customer base preferred
Strategic thought leadership with the ability to collaborate and influence all levels of business partners up to and including executive leadership
Superior time management skills with a demonstrated ability to manage multiple projects simultaneously while working to tight deadlines, budgets and measures of success without supervision
Must have a very strong understanding of the Project and Software Development Lifecycle
Clear and effective verbal and written communications including presentation skills, internally and externally with customers, both business and technical
PMP, CSM or Six Sigma cirtifications a plus, but not required
Bachelor’s degree in Computer Science, MIS or related field with Project Management.
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected] Determination on requests for reasonable accommodation are made on a case-by-case basis.
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