Contract Customer Service Officer

Why We Work at Dun & Bradstreet

Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We're wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!

Responsibilities:

  • Provide the banking/finance industry and SME clients with professional and comprehensive customer service.
  • Handle customer enquiries, complaints and related tasks in daily operational services including hotline, walk-in and correspondence.
  • Ensure customers' enquiries are handled in a timely and accurate manner.
  • Provide end-to-end support to the team and ensure work efficiency, in terms of data entry, digitization, documentations, UAT on systems, etc.
  • Assist in ad-hoc tasks when required and accomplish tasks assigned by the management.

Requirements:

  • High Diploma or above
  • With 1-2 years work experience in customer service
  • High attention to and concentration on details; carefulness and sensitivity on language and numbers
  • Adherence to standard operating procedures with good understanding
  • Excellent telephone manner, communication and interpersonal skills, in both written and spoken languages
  • Customer-oriented, mature and willing to learn
  • Good command of written and spoken English and Chinese. Mandarin speaking is a bonus.
  • Competent computer skills
  • Immediate availability is highly preferred

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected] Determination on requests for reasonable accommodation are made on a case-by-case basis.


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