Account Manager- National Accounts
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Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We're wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
The D&B Account Manager supports the Sales Executive in the pre-sales environment, renewal activities, post sales process, and identifies cross sell and up sell opportunities. The Account Manager is the primary point of contact for the customers they manage in the post-sale environment and will deploy a Customer Outreach Program that requires scheduled calls to ensure issues are resolved, the solution is deployed, training is coordinated and the relationship remains in good standing. Accounts the Account Manager manages & renews are contracts approximately $75K and below as a guideline. Account Manager will support anywhere from 2-3 Sales Executives.
Account Manager is responsible for understanding the customer's business goals, challenges, and requirements. Aligns and applies D&B's data and analytics solutions in such areas as Customer & Supplier Risk, Sales Acceleration, Marketing, Compliance, and Master Data solutions. This role is fast paced and requires the ability to prioritize activities and handle multiple solutions and projects. The Account Manager has the understanding and knowledge of D&B's core and foundational data solutions across all segments.
Responsible for providing business solutions that impact performance within the customer's functional areas. Directly responsible for contract renewal (Advanced Renewals), up-selling, identifying and closing new business to existing customer base coordinate and deploy training resources where necessary, identify under-pace accounts and solve for client questions and needs.
Communications/ Collaboration/ Customers Relationships
The Account Manager collaborates with the Sales Executive and the Solution Advisors frequently to identify customer needs, renewal requests and reviews their customer account list and identify for the year who is handling which renewal and have on going scheduled touch points for coordinated divide and conquer strategy.
Strong Customer service, sales, and communication skills are a must and the enthusiasm and high energy needed to join a multi-faceted team. Responsible for communicating both internally with Sales partners, finance, pricing, legal, training implementation, and externally with all levels within a Customer's organization. Daily customer contacts via telephone, web, and email will include: Subscription renewals of annual service, upsell and cross-sell including increased credit, marketing/sales and purchasing penetration, customer intelligence gathering, advance application identification and qualification and post-sale fulfillment and customer satisfaction assurance.
Responsible for the achievement of monthly Sales expectations effectively utilize sales force automation tools to effectively communicate with manager and organize customer relationships.
- Additional Job DescriptionAdditional Job Description
Additional Job Description
- Minimum 3-4 years of inside sales experience with proven success
- A drive and history of achieving and surpassing goals and quotas
- Excellent written and oral communication skills. Able to build superior customer relationships.
- Handles multiple tasks well, in a fast paced, professional environment. Excellent analytical and negotiation skills
- Demonstrated organizational and planning skills
- Bachelor's degree preferred
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
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