Technical Architect - Team Lead

Role Description
Technical Architects utilize their deep industry knowledge, Dropbox product knowledge, partner ecosystem familiarity, IT know-how, and program management skills to help customers make Dropbox available to as many employees as possible in the shortest amount of time. Technical Architects provide coverage for Customer Success Managers to drive the secure and stable deployment of Dropbox, as well as advise IT and business decision makers.

You will be joining a pioneering team that is working on building a world-class Sales organization. If you're a talented technology professional with experience driving enterprise SaaS technology programs and transforming business workflows, and if you want to build something as part of an internal startup team - we'd love to meet you!

  • Manage execution of post-sales engagements with customers end to end, including through the sales process, by demonstrating Dropbox's delivery capabilities to customers and managing all contracting associated with in-house professional services
  • Partner with the TA Technical Lead who provides quality assurance for all Managed Accounts and Enterprise Services projects
  • Act as a senior advisor and senior point of escalation for customers' IT implementation teams as they deploy Dropbox, e.g. identity management, security, client management, network management and integrations to other on-premise and cloud applications
  • Manage all methodologies, processes and knowledge associated with delivering Dropbox solutions to customers; work with related teams (SA, CX) to align methods and knowledge
  • Lead the TA team on a day to day basis, including all areas of professional development and performance management
  • Manage the TA team to build new methods and tools needed to support customers
  • Manage the TA team to develop and demonstrate product expertise, both on the core Dropbox for Business product and APIs
  • Manage interactions with Customer Success Managers to respond to technical escalations; partner with the Technical Lead who responds to escalations
  • Manage interactions with Product Management, CX and Product Marketing in partnership with the Technical Lead
  • BA/BS degree
  • Minimum 7 years of relevant work experience
  • Proven track record in professional services, technical consulting, or similar roles
  • Experience in implementing SaaS technologies and enterprise deployments is a must
  • Previous experience communicating directly with executives with outstanding interpersonal skills, along with strong verbal and written communication skills
  • Prior team management experience, on a permanent or project basis
  • Flexibility to travel up to 30% of the time
  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
  • Ability to manage services sales processes, including proposal development
  • Demonstrated project management skills
  • Extensive external consulting experience (Cloud Computing preferred)
  • Ability to work effectively in a fast paced, high energy, team-oriented environment
  • Ability to multi-task and perform effectively under pressure
Benefits and Perks
  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks(technology and other relevant professional topics)

Meet Some of Dropbox's Employees

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Will K.

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