Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Dropbox

Strategic Growth Analyst — Engagement & Retention

Company Description
Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the world's creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.

Team Description
Our Business Strategy & Operations team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Role Description
This position is part of the Revenue Analytics team and will be driving insights on key trends within the Revenue Organization. Specifically, we are looking for a great mind that can help us analyze key trends in churn and renewals and be the analytics thought partner for the Renewal Organization. We solve challenging problems and boost business growth through a deep understanding of consumer behaviors with applied analytics techniques and business insights. An ideal candidate should have robust knowledge of consumer lifecycle and behavior analysis, customer segmentation, digital campaigns and business analytics for a SaaS company.

Responsibilities
  • Lead data support for our Churn/Retention Growth Marketing team
  • Develop a deep understanding of Renewal lifecycle
  • Identify key metrics and build executive-facing dashboards to track progress in Renewals and churn and its highest priority initiatives
  • Perform analytical deep-dives to analyze problems and marketing opportunities by researching, building financial models, and designing & executing experiments
  • Extract actionable insights through analyzing large, complex, multi-dimensional customer behavior data sets
  • Translate complex concepts into implications for the business via excellent communication skills, both verbal and written
  • Understand what matters most and prioritize ruthlessly
  • Work with cross-functional teams (including Marketing, Product Management, Engineering, Design, Creative, and senior executives) to rapidly execute and iterate
Requirements
  • Bachelors' or above in CS, Engineering, Physics, Math, Statistics, Business, Economics or related field
  • Experience with Lifecycle Marketing and SAAS (customer retention, upsell, churn, and renewals)
  • 5+ years experience using analytics to drive key business decisions; examples include business/product/marketing analytics, business intelligence, strategy consulting
  • Proven track record of being able to work independently and proactively engage with business stakeholders with minimal direction
  • Significant experience with SQL and large datasets; deep understanding of statistical analysis, common quant techniques like regression etc, experiment design
  • Strong verbal and written communication skills
  • Proficiency in programming/scripting and knowledge of statistical packages like R, Python/Pandas
Benefits and Perks
  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks(technology and other relevant professional topics)
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Job ID: dropbox-1160526
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Paid Vacation
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Dropbox.

This job is no longer available.

Search all jobs