Oracle Cloud Support Administrator

Role Description
As the Oracle Cloud Support Administrator, you will provide day-to-day system support for Oracle Cloud users. This position will be on the IT team and would work closely with cross-functional teams such as but not limited to Accounting, Tax, FP&A, Procurement, Legal and Security.
Responsibilities

  • You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
  • Provide day-to-day functional support and management of internal Oracle support tickets
  • Act as a liaison and foster positive relationships between business partners and IT team
  • You'll help bridge any system gap to solve functional and operational challenges using technology solutions
  • Perform ongoing system routine maintenance, performance tuning and user management
  • Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
  • Manage service request tickets while handling escalations with Oracle
  • Evaluate system performance and make enhancement recommendations
  • Participate in coordinating work efforts to address new implementations, functionality enhancements, application updates and performance issues
  • You will be a key collaborator with technical development teams during sprint planning, system updates and upgrade cycles
Requirements
  • B.S. Degree in Business Administration, Information Science or equivalent.
  • A minimum of 2-3 years support desk experience on Oracle EBS or Oracle Cloud is required
  • You have extensive ERP system administration experience with proficient functional knowledge on various Finance operations related to AP, AR, GL, Procurement, Consolidations, Fixed Assets, Reporting.
  • You're a problem-solver in identifying, diagnosing and resolving system bugs and troubleshooting problems reported by end users
  • You have previously participated in system upgrades, integrations and/or implementation activities
  • You've demonstrated the ability to follow-through on support tickets for effective resolution and escalation
  • You're a self-starter who sweats the details
  • Ability to work well in a team environment with minimal direct supervision
  • Ability to collaborate and gain consensus among multi-functional teams
  • Experience working in global enterprise company and software industry is preferred
  • Excellent documentation, presentation and communication skills


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