Growth Manager, Retention

Role Description
We're looking for a Growth Managerfocused on retention of existing usersfor Dropbox. This person would be responsible for optimizing the life cycle experience for users after purchase. The ideal candidate can leverage marketing and growth tactics to improve renewal and engagement metrics, is comfortable with A/B testing, and has experience executing campaigns across various channels (e.g. web, email, mobile) to drive user retention, engagement, and monetization.
Responsibilities

  • Understand and track retention and other key performance metrics; work with Growth & Monetization, Product Marketing, Product Management, and Design teams to ship improvements
  • Analyze data to monitor health of the subscriber base (e.g. renewal rates and volumes, key demographics & trends, etc.) and identify areas for improvement
  • Prioritize opportunities for improvement; generate data-driven hypotheses that inform strategies for campaigns and initiatives
  • Assist with execution of A/B tests across emails, web, mobile, and other customer-facing communication platforms
  • Conduct post-experiment analyses and deep dives, and present recommendations and findings from test data

Requirements
  • Strong project management and prioritizationskills
  • Strong analytical skills. proficiency in SQL or Hive
  • Understanding of what retention metrics are and how to impact them (renewal, churn, engagement)
  • Experience with A/B testing
  • Ability to work cross-functionally and manage various stakeholders
  • Core understanding of subscription products and self-service sales preferred
  • Bachelor's degree in a statistical, technical or computer science-related field, or equivalent experience

Benefits and Perks
  • Free Dropbox space for your friends and family
  • Market competitive total compensation package
  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401K + company match
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)


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