Global Payments and Optimization Lead

Role Description
This role sits under Retention and Churn, which is a pillar of the Growth and Monetization team. The Global Payments and Optimization Lead is responsible for driving outcomes and results for the Dropbox Self-serve business (Dropbox Pro and Dropbox Business). This role will lead the strategy and execution for the across payments - from vendor relationships to payment expansion opportunities.

  • Lead business development, business negotiation and relationship management with payment processing & technology service providers
  • Partner closely with Product and Engineering teams to help identify and prioritize upcoming platform needs, select vendors, and launch new payment options; in addition to Treasury, Tax, Legal and Trust/Compliance
  • Define, track, analyze, influence, communicate and be responsible for key payments metrics, e.g., payments success and subscription auto-renewal rate, cost of payment processing
  • Prioritize and build business case for expansion of payments capabilities
  • Flexible, creative and strategic thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty
  • Strong quantitative abilities and intuition, exceptional business analytical skills
  • Excellent project management ability, capable of leading multiple time-sensitive cross-functional projects
  • Ability to collaborate withinternal stakeholders to get to consensus on important issues
  • Experience working and negotiating with external business partners and vendors
  • Excellent written and oral communication, interpersonal and presentation skills and the proven ability to influence and communicate effectively
  • Detailed understanding of the global payments ecosystem, particularly card payments
  • 7+ years experience managing a regional or global payments portfolio at a large scale, including North America and Europe
  • 3+ years experience optimizing the performance of card payments, with a track record of improving metrics through experimentation and managing quantitative analysts
  • Experience with payments in subscription and/or B2B business models strongly preferred
  • BA/BS degree or higher required, preferably in business, economics or finance
Benefits and Perks
  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)

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