Benefits Analyst

Team Description 

Our People team makes sure Dropbox is a great place to work every day. We're responsible for growing and developing the careers of the talented people who work here.

Role Description

We are looking for a Benefits Analyst who can help serve as Dropboxers’ main point of contact for benefit questions. A keen eye for detail, a focus on accuracy, and exceptional customer service skills will be a necessity in order to effectively respond to Dropboxer inquiries, reconcile statements or invoices, and coordinate benefits with insurance carriers.
 

Responsibilities 

  • Assist with the administration of Dropbox health, wellness, life, disability and retirement plans
  • Act as the first point of contact for employees regarding any Benefits inquiries and handle all issues in a confidential and timely manner
  • Liaise with insurance carriers and third party administrator regarding claims resolution, and reconciliation of monthly billing statements, including troubleshooting and problem solving of data or Dropboxer issues
  • Verify, reconcile, and process monthly billings/adhoc invoices, and maintain reconciliation spreadsheets
  • Partner with insurance carriers, third party administrators and internal contracts team to process vendor agreements and vendor payments set up 
  • Respond to inquiries regarding benefits administration
  • Administer and maintain the Benefits website
  • Maintain and manage Benefits materials and documents
  • Responsible for data maintenance, integrity and regular data audits
  • Assist with projects where necessary
  • Additional duties or different responsibilities may be assigned at discretion of manager

Requirements

  • At least 2-3 years of benefits experience
  • Ability to define and solve problems by using judgment and critical thinking, collecting data, establishing facts, and drawing valid conclusions
  • Ability to identify, recommend and act on process improvements among responsibilities managed 
  • Strong customer service skills
  • Ability to work in a high volume, fast paced environment
  • Demonstrated ability to build and maintain relationships with internal and external stakeholders
  • A team player with the ability to work autonomously
  • Exhibits excellent oral and written communication skills
  • Excellent time management with ability to work with tight timelines and fluctuating workload
  • Excellent accuracy and attention to detail
  • Bachelor's degree

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