Customer Care Specialist

  • Provide first line technical and data analysis support for clients using bespoke company software and data delivery services.
  •  Follow outlined procedures to raise, investigate and follow up all client queries and issues in a timely manner to meet outlined SLA’s.
  •  Carry out complete technical analysis of all client functional queries.
  •  Carry out complete analysis of all client data queries.
  •  Escalate client issues with other internal teams providing full analysis of the issue and a summary of the analysis carried out detailing results and findings for further technical analysis.
  •  Provide regular feedback and updates to the client and client account managers as required.

Education and Experience

  • BE or BTech degree in information technology or computer science.
  • Minimum two years’ experience in application support role or similar client facing role.
  • Strong English communication skills both spoken and written are required.
  • Knowledge and work experience using and working within Windows and Unix servers.
  • Basic knowledge of MS SQL, Oracle SQL and database servers. Working experience of any of these database technologies would be an advantage.
  • Experience and knowledge of client support practices and call logging systems. Any experience working with Jira & Salesforce would be an additional advantage.
  • Proficiency in MS Office applications.
  • Excellent troubleshooting and analytical skills 

 Key Competencies

  • Problem solving skills
  • Issue analysis
  • Detail oriented
  • Professional communication at all internal and external levels
  • Team work
  • Should be ready to work in shifts
  • Work well with teams and on own initiative.
  • Work well under stress
  • Enjoy working with people and sharing knowledge
  • Attitude to learn new technologies/ self-learning.

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