Customer Access Administrator

  • Proficient in administrative applications: DIV1, Redhat and Salesforce.
  • Process all Salesforce Opportunities, Trials and Account Modification Cases that pertain to OFS customers.
  • Opportunities include renewals, upgrades, downgrades, new business, deactivations etc. Only for accounts that have OFS Go, OFS Essential, OFS Premiere, Basic OFS and OFS Plus.
    • Reject Opportunities with inaccurate active products or insufficient information to process the opportunity.
  • Provision all accounts and users in admin applications. Ensure back end systems sync.
  • Provide login credentials to all new users.
  • Remove access for users and accounts as needed from all products and services.
  • Respond to all salesforce chatter received from billing, sales and support.
  • Update salesforce as needed for account and user updates.
  • Manage account modification cases and close out cases once request is complete. Cases to include add/remove users, user list, usage reports, contact changes and billing updates.
  • Assists support personnel with account questions and/or technical difficulties
  • Aid in testing customer entitlement impacts for deploys as needed;
  • Use JIRA to report bugs with admin systems for external teams to repair.
  • Maintain a thorough understanding of our active products that can be sold and how they are entitled.
  • Additional quantitative and qualitative research and analysis as required by the Administrative team.

 


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