Summer 2017 Customer Experience Design Internship

Job Description:

News is about people—the people who make it, and the people who consume it. From Warren Buffett announcing his latest acquisition to the college kid scrolling through the WSJ app, both sides are crucial to the survival of a news organization.

So what happens when the newspaper doesn’t get delivered, or when the iPad app crashes? What needs to be done when an analyst can’t find relevant articles on Factiva, or when a lawyer can’t access Risk & Compliance? Any of these situations could lead to a loss of credibility and trust, which is why we need competent and persistent Customer Experience Interns.

In this ten week internship you will help us explore and improve our customer experience approach at Dow Jones. You will gain a fuller understanding of how internal teams work to build amazing customer experiences. Over the course of this internship you’ll work with key executives on our business challenges, work on real issues each day, and pitch solutions to our management team.

As a member of the Customer Experience Design team, you will be challenged to think about the complete end-to-end customer experience for our products—from a new customer ordering a subscription to The Wall Street Journal to the 20 year subscriber who calls customer service to report a delivery issue.

Think this might be a fit? Ask yourself these questions first:

Are you a people person? You know, the kind of person who’s approachable, a problem solver, a self-starter, and a keen negotiator?

Do you care about our content? We deliver the most trusted news and information, enriched by technology, to help our customers grow and prosper. Powered by Factiva and The Wall Street Journal, Dow Jones content impacts more than 42 million people worldwide.

Are you a paid content and media junkie? The Customer Experience Design team consistently examines good and bad customer experiences inside and outside of the publishing industry, and is on top of the latest digital industry news and trends.

Are you a good fit for our culture? Dow Jones is a company on the move. Do you “deal” with change or do you take an active part in being that change?

We’re looking for candidates who are working towards a bachelor’s degree with at least one year of school completed.

Requisition ID 2016-28650

Job Locations USA – NY-NEW YORK

Job Function Internships

Business Area ..

Job Area1 Customer Experience

Job Area2 ..

Meet Some of Dow Jones's Employees

Sendi D.

Subscriber Services Manager

Sendi works in Subscription Department at Dow Jones, dealing with fraudulent complaints and providing customer service support for WSJ, WSJ+, Barron's, and its affiliated sub-agencies.

Yvette M.

Deputy Video Technology Director

From live productions to trans-coding to troubleshooting, Yvette manages the WSJ Video Department, implementing the latest technologies to deliver news and events seamlessly to multiple media platforms worldwide.

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