Collection Specialist

Job Description:

Collections Specialist

Responsibilities include but are not limited to:

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices
  • Interact daily with clients to request due and overdue payments and resolve payment issues- this is to be completed by achieving assigned collections and call quality targets
  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives.
  • Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due
  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner
  • Properly escalates at-risk collection accounts to Management in a timely manner
  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
  • Establish and maintain effective and cooperative working relationships within the department and company.
  • Communicate with internal staff regarding customer payments and issues preventing a timely resolution
  • Research and perform special projects and other activities as assigned

Performance Expectations:

  • Telephone is the primary collection tool and must possess excellent interpersonal and communication skills
  • Maintain superior customer relations and customer service to all customers
  • Provide high-quality internal and external customer service in a timely manner
  • Develop positive working relationship when interacting with customers and our internal sales team
  • Manage customers by remaining polite, tactful, firm and professional
  • Follow up frequently for payment commitments
  • Maintain client confidentiality
  • Actively participate in team planning meetings
  • Deliver a consistent and professional level of service at all times

Company Overview:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

Requisition ID 2016-28284

Job Locations USA – NJ-PRINCETON

Job Function Finance

Business Area FINANCE

Job Area1 People, Legal, Finance

Job Area2 People, Legal, Finance

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