Client Services Manager
We are on a mission to define, develop, and deliver incredible solutions that delight our audiences and enable us and our partner's brands to be smarter. In doing so, we will change how we do business and how the outside world views Dow Jones. We are a unified collective of intelligent thinkers and IP builders, modern makers and agile do-ers — strategically proactive and nimbly reactive in how we work. The Solutions engine is responsible for:
- Across-the-board strategic services - for clients, our businesses and our brands
- Internal consulting & planning support
- External consulting services
- Creation of complex client solutions
- Creative and production operations & services
- DJ Custom Studios - our custom content newsroom
- DJ Event Management - our event management team
The Client Services team is the responsible for leading the process of developing solutions from end to end, ensuring that they're not only delivered on time and on budget for our clients, but that they also drive our clients' businesses and lead to long term partnerships with Dow Jones. They identify and coordinate resources to ensure that solutions for clients are delivered on time and on budget. This will involve various levels of input – depending on client size and solution requirements – from teams across the Solutions Engine to deliver the proposed solution and if required, to manage the ongoing delivery of that solution post-sale. The other teams in the Solutions Engine are there to support the Client Services team to deliver against an RFP, pro-active proposal, or Office of CEO request.
The Client Service team is the driving force behind the Solutions we create - understanding objectives, assembling teams of specialists and leading the process to success. We own the solution end to end, from "what is the problem we're solving?" to "how are we going to measure and report success?", and we work with the right people to answer those questions
The Client Service Manager is primarily responsible for the delivery of each individual solution request from start to finish.Responsible for setup and operation of all key project management tools and trackers to ensure the timely delivery of each and every project. Will give feedback to the management team on successes and failures of each project to the Client Services Director, and therefore drive a continuous improvement mentality when it comes to project management. Responsible for the direction, work assignments, and performance evaluation of team members.
Will co-ordinate all internal resources and third party vendors to ensure that all solution projects are suitably resourced, delivered on time, within scope, and within budget. Will balance work and engage additional resources as needed to maintain project schedule. develop project scopes and objectives from the outset, along with key milestones to ensure that the response remains on track. Develop in-depth project plans to monitor progress and flag risks as soon as it becomes necessary. Manage any changes in project scope, schedule, and costs in tandem with their Client Services Director. Report and escalate any issues or concerns as needed.Will work closely with the client teams in the revenue engine to ensure they are fully across progress and developments of each of their projects.
The Client Service Managers will report either into the Client Service Director in either the Media or Industry teams. Whichever they report into will be their primary focus, however, they will need to be a flexible team and will have to work across all teams over the course of a year, depending on fluctuating demand.
Skills & Experience:
- Understanding of the solution response process
- Ability to uncover and articulate client solution vision.
- Strong understanding of project management processes and tools, and ability to oversee multiple projects concurrently
- Strong organizational skills, including attention to detail and multitasking
- An ability to form strong relationships at all levels within Dow Jones, particularly within the Solutions and Revenue Engines
- Excellent communications skills both written and verbal
- A desire to learn and progress in a fast paced environment
- Ability to work in a team environment
- Assigning and evaluating , giving feedback about project and performance of team.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets
Requisition ID 2017-29642
Job Locations USA-NY-NEW YORK
Job Function ..
Business Area ADVERTISING SALES
Job Area1 Sales
Job Area2 ..
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