Quality Assurance Representative

What you will really be doing

  • Tasks and responsibilities
  • Monitoring the key performance indicators of the sites and the customer support departments.
  • Ensuring that the various service level agreements within the system are respected.
  • Carrying out the quality assurance related projects of Docler Holding S.รก r.l.
  • Supervising and improving the performance of the customer support departments.
  • Monitoring and synchronizing the operation between the offices and teams.
  • Reviewing, handling and administering the feedback provided by third parties in connection with our support and quality assurance services.
  • Executing any other professional task given by the direct supervisor.
  • Monitoring the Docler products and the customer support departments, managing the quality assurance related projects of the company.

Requirements

Expectations

  • Minimum secondary school degree.
  • Professional experience acquired in the field of customer support or quality assurance of an IT service.
  • Strong level computer user and web knowledge.
  • Customer focused attitude and mentality.
  • Strong analytical skills.
  • Outstanding precision and initiative skills.
  • Excellent work ethics.
  • Basic project management skills.
  • Ability and willingness to work in continuous working hours (three shifts).
  • Advanced (C1) English (verbal and written as well).

What we offer

  • Competitive salary package
  • Relocation package and support
  • Additional benefits: meal vouchers, private health insurance, Sympass card
  • Conferences, certifications, technical workshops, trainings and language courses
  • Possibility to advance in the company (career development, opportunity to work on new projects)
  • Latest hardware, multiple monitors
  • Chill rooms, creative areas, LAN parties and fun events
  • Voted as the second richest country in the world, Luxembourg offers a high quality of life that is hard to match
  • Multi-cultural environment, 30 different nationalities, English being the official language

About us

We are a Live video streaming development company, our main product is http://livejasmin.com with 35 million daily users (Alexa ranking). Over the past 15 years our company has seen exponential growth with over 1000 employees across 3 continents with headquarters in Luxembourg (photos) and offices in Los Angeles (photos), Budapest (video), Hong Kong and Amsterdam.


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