French & English Speaking Customer Service Representative

Docler SSC is one of the youngest either the oldest member of the Docler group. It has been established in May 2015 by merging all of the Customer Support provision products and provide high-quality service for a wide range of online delivered services, We offer support for our Partners 24 hours a day on the 365 days of a year. Would you like to gain customer support experience at one of the most visited websites in the world? Our new aim is to communicate with our customers in their own language in order to increase customer satisfaction. Are you ready to join?

What you will really be doing:

  • Managing communication channels related to our web services working in three shifts;
  • Customer support in English and French language via chat, e-mail, and telephone;
  • Participating in brainstorming session and taking part in innovations regarding our business;
  • Increasing customer satisfaction by using professional customer support techniques

Requirements

Expectations::

  • Excellent English and French language skills both written and spoken;
  • Customer-focused attitude;
  • Outstanding communication and problem-solving skills;
  • Creative thinking and proactive working style;
  • Flexibility to work in rotating shifts

What we offer

  • Professional development with active support
  • Comfortable and attractive working environment
  • Monthly vouchers

Extras

  • Sport opportunities (football, table tennis, basketball, Teqball)
  • Clothing room
  • Bicycle and car parking facilities
  • Game room (pool, csocso, PS)
  • Regular free-time activities, cool atmosphere, regular BBQ

About us

We are a Live video streaming development company, our main product is http://livejasmin.com with 35 million daily users (Alexa ranking). Over the past 15 years our company has seen exponential growth with over 1000 employees across 3 continents with headquarters in Luxembourg (photos) and offices in Los Angeles (photos), Budapest (video), Hong Kong and Amsterdam.


Meet Some of Docler Media's Employees

Leslie B.

Office Manager

As Office Manager, Leslie works behind the scenes to make sure the work space is functional, that the staff has necessary supplies, and that the office keeps happily humming along.

Matthew O.

Lead Videographer & Photographer

Matthew executes company photoshoots for events, website content, and product needs, and he also writes, directs, edits, and shoots all Docler video content.


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