Department Summary
DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
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Job Duties and Responsibilities
The Technology Installation Instructor delivers training and development programs designed to meet organizational needs for Satellite Installation Technicians. The Instructor is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service. Other responsibilities include:
- Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations.
- Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
- Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
- Executes testing and evaluation procedures to be used at completion of courses.
- Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband internet installation and network security.
A successful Technology Installation Instructor will have the following:
- Bachelor's degree from four-year college or university; and one year of related experience and/or training; or equivalent combination of education and experience.
- Ability to effectively interact with all levels of organizational staff.
- Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
- Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.
- Travel is required.
Compensation: $28.85/Hour - $31.25/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.