Service Reliability Engineer - IHM

    • Riverwoods, IL

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With Discover, you'll have the chance to make a difference at one of the world's leading digital banking and payments companies. From Day 1, you'll do meaningful work you're passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Job Description
TITLE: Service Reliability Engineer

DUTIES: DFS Corporate Services LLC seeks Service Reliability Engineer in Riverwoods, IL to perform post incident reviews of all major incidents and determine action items required to avoid similar issues. Work with application development to ensure that assigned applications and platforms have appropriate monitoring and metrics in place to measure performance and stability. Act as the Operations representative in value stream planning and prioritization sessions to ensure that operational needs of assigned applications are addressed. Hold quarterly operational performance reviews with value stream management. Hold change and release implementation reviews to ensure thorough and appropriate implementation plans. Provide review and approval of change tickets for the assigned value stream. Represent value stream in change advisory board meetings. Participate in program increment planning sessions as a liaison for Operations and infrastructure support. Provide information regarding upcoming critical changes to the value stream. Monitor review for any new feature launch or other significant change that may impact monitoring. Review Standard Operating Procedure and Knowledge Article for any new feature launch or other significant change that may impact support documentation. Train command center and application first level support on new SOPs, Knowledge Articles, and any other support related needs. Perform monthly capacity analysis of applications and platforms within value stream. Create operationally focused ELK dashboards for value stream. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS : Bachelor's degree or foreign equivalent in Computer Science, Electronic Engineering, Information Systems or a related field and five (5) years of progressively responsible experience in job offered or related position: utilizing application development architectures including Microservice and Event-based; reviewing SOP and Knowledge Articles for feature; performing monthly capacity analysis of applications/platforms; creating application dashboards; utilizing tools such as Spring Suite, Spring Sleuth, RabbitMQ, Pivotal Cloud Foundry, Appdynamics, Jenkins, Github, and CLS.

QUALIFIED APPLICANTS: Please apply directly through our website for Job ID R1936 by clicking on "Apply Now." No calls. Equal Opportunity Employer/disability/vet.

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The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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