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Discover

Senior Systems Support Specialist

Remote

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Manages development and daily support for systems used at Discover. Oversees multiple projects, which require several cross functional resources. Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility. Maintain a focus on operations, agent readiness and proactively understand and bring awareness to data trends. Manage project prioritization, design and usability reviews. Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touchpoints.

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Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

  • Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.
  • Develops and maintains an effective understanding of systems needs and processes by managing strategies that drive channel health, improved agent processes and optimization. Manages project prioritization.
  • Supports any problems through ticket support and administers systems as necessary.
  • Acts as a resource for colleagues with less experience, may direct the work of other staff members.
  • Meets with stakeholders to identify and outline requirements that help identify strategies to improve the operation.
  • Advocates on behalf of the field's stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.
  • Establishes and manages business partner, Product Manager, Product Owner, and cross functional unit relationships.

Minimum Qualifications

At a minimum, here's what we need from you:

  • H.S. Diploma or GED
  • 2+ years of management, project leadership, operational experience, customer service, or related experience

Preferred Qualifications

If we had our say, we'd also look for:

  • Bachelor's Degree in Business
  • 4+ years of management, project leadership, operational experience, customer service, or related experience
  • Agile, Lean, or related project leadership certification
  • SAS / Teradata / SQL experience

In Lieu of Education Experience:

  • 2+ years of management, project leadership, operational experience, customer service, or related experience minimum
  • 4+ years of management, project leadership, operational experience, customer service, or related experience preferred

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Job ID: Discover-R20868
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • On-Site Gym
    • Pet Insurance
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses

This job is no longer available.

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