Discord

Sr. Platform Policy Specialist, Revenue

2 months agoSan Francisco, CA / Remote

We are looking for a curious and thoughtful Policy Domain Specialist who will help drive our mission of keeping Discord users, creators, and developers safe by developing and helping to implement revenue policies.

What you'll be doing

  • Identify, research, and write revenue policies to support creators, developers, and nitro users on Discord.
  • Partner with Trust & Safety, Customer Support, and Developer Support teams to operationalize new policies through agent training, tooling changes, and enforcement guidance.
  • Respond to policy escalations from cross-functional partners, including Product, Legal, Communications, and more.
  • Coordinate cross-functional responses to content decisions that balance differing opinions and perspectives, and weigh up risk in order to provide effective policy advice.
  • Write user-facing communications to explain our revenue policies and enforcement decisions through blog posts, Help Center articles, and other resources.
  • Articulate Discord's values and policy principles to product, design, engineering, and other internal stakeholder teams.
  • Drive complex policy projects, including around creator revenue, apps, games, and emerging revenue product launches.

Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

What you should have

  • Experience working on relevant issues, such as research, or specialization from a non-profit, community organization, game company, or tech company:
  • Creator revenue or creator economies;
  • Ecommerce;
  • Apps and game stores
  • Experience in policy writing and development, social science research, and data-driven decision-making.
  • Bachelor's Degree or equivalent experience
  • Familiarity with project and/or program management.
  • Passion for supporting both your team and our users
  • Strong organizational and communication skills
  • Attitude of open-mindedness, collaboration, flexibility, and always questioning your assumptions.

Bonus Points

  • Familiarity with Discord
  • Experience in international monetization issues or policy development
  • Experience working with or writing policies for teen creators and developers
  • Multilingual

New York City residents only: Minimum salary of $133,000/year + equity and benefits
Note: Disclosure as required by NYC Pay Transparency Law.

Colorado residents only: Minimum salary of $106,400/year + equity and benefits
Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests - from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We're working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It's a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Client-provided location(s): San Francisco, CA, USA
Job ID: Discord-6512431002

Perks and Benefits

  • Health and Wellness
    • FSA
    • HSA
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits
    • Fertility Benefits
    • Family Support Resources
    • Adoption Assistance Program
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks
    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement
    • Relocation Assistance
    • Company Equity
    • 401(K)
  • Professional Development
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)