Digital Air Strike is THE leading customer engagement technology partner helping 7,000+ businesses leverage digital and social media environments. Our technology, team, and culture contribute to the success of our clients. Digital Air Strike is recognized worldwide for its industry-leading technology & solutions and we are looking for elite professionals to join our growing team!
The Senior Client Advocate is a full-time position based in Scottsdale, AZ. A successful representative combines proven account management/client success focus with excellent interpersonal skills, a positive attitude, a high energy level, and a strong desire to help our clients achieve the best possible results from our solutions. This role will also have a focus on upselling accounts into new product lines and higher package levels, working in conjunction with a sales team member to identify additional revenue opportunities while supporting and maintaining a substantial book of business. This position will communicate with clients primarily by phone and email and will also use video communication to demonstrate various products, features, and value. This position will serve as our client's primary strategic advisor.
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Responsibilities
- Understanding each client's specific goals, the services being provided by DAS, and monitoring the delivery of DAS services
- Holding regular value-driven strategy conversations with the client to ensure we are tracking toward goal achievement
- Bring value to all client interactions that clearly articulates ROI of existing solutions but also focuses on maximizing share of wallet through expanding the DAS suite of products being used by each client
- Have a deep understanding of all DAS products and services, how we deliver them, and the value they provide to the client
- Manage a varied Book of Business with accounts ranging from beginner to intermediate difficulty level
- Effectively work with clients to help achieve their business goals and work closely with internal team members and sales partners to ensure new services are presented to the client to promote additional client success and clearly articulate ROI with existing services
- Proactively identify early signs of under performance and execute a game plan with the client to improve upon the performance of the solution to limit monthly churn
- Keep up-to-date with all changes that occur in our product offerings as well as the Customer Experience Technology market
- Demonstrate the ability to interpret data, arrive at appropriate conclusions, and communicate effectively to clients
- Enthusiastically ask for case studies/positive reviews from clients and ask for referrals for prospects to become new clients
- Actively look for and raise any issues discovered to the appropriate parties to ensure resolution
- Live our values daily and inspire others with quarterly examples of going above and beyond
- Ability to balance competing priorities concurrently, both internal and external, and with multiple clients
Requirements
- Minimum of two (2) years of Business-to-Business account management
- Bachelor's degree preferred
- Must be able to communicate effectively, both verbally and in writing, in-person and by telephone, and to make effective presentations to diverse audiences including management and employees
- A passion for selling additional services to current customers in an account management consultative setting
- Superior knowledge of social media helpful
- Demonstrated ability to maintain high productivity and attention to detail amid opposing priorities and tight deadlines
- Inventive, well-organized, highly dependable, and critical eye for detail
- Talented in building rapport and client relationships
- High proficiency with Microsoft Office suite
- Automotive industry experience preferred
Benefits
The health, happiness, and financial success of our employees is the basis of our comprehensive and generous benefits program which includes, but is not limited to, the following:
- FREE & Company Subsidized Health Insurance Plans - Medical, Dental & Vision
- Flexible Spending Account, Dependent Care FSA, Health Savings Account, & Commuter Benefits
- FREE Life, Short-term and Long-term Disability Insurance
- FREE Employee Assistance Program for Mental Wellness & Life Planning
- Pet Care Discount Program for Veterinary Care
- 401k & Roth 401k
- Incentive Stock Options
- Tuition & Training Reimbursement Programs
- 11 Paid Holidays & Competitive PTO
- Monthly Bonus 1/2 Day Fridays
- Paid Parental Leave
- Modern, fun, and friendly work environment, and more!
Equal Opportunity Employer
Digital Air Strike provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
*this position is not available for residents of California, Colorado, or New York City