About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
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The team
Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)
What you will achieve
In your first 30 days:
- You’ll work closely with the your Sr Manager as well as the rest of the Professional Services leadership team to learn about Dialpad as a company and also the Dialpad product offerings
- You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support
- You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the SA role and the Professional Services team
In your first 60 days:
- You’ll begin to shadow your team’s calls to get a good grasp of the Dialpad deployment process
- You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment
- You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs
By 90 days:
- You’ll lead, coach and inspire an outstanding Solution Architect team
- Manage, mentor and develop a high performing diverse team. Invest in a culture of continuous learning and improvement
- Drive winning results by allocating time and resources on the most important challenges, making fast data driven decisions, and taking ownership for outcomes
Who you are:
You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.
Skills you will bring:
- Experience leading a technical professional services telecommunications team
- Experience mentoring and developing technical staff
- Experience assigning resources to accomplish needs of the business
- Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
- Experience with Business VoIP Telephony Services (On-Premise or SaaS)
- Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
- Strong understanding and experience with:
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)
- Data Center Technologies (Public & Private Clouds)
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.