Process Specialist, Facilities Management

Job Title: Process Specialist, Facilities Management

About us: With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

We're legal experts, understanding the complex laws that surround our business and our much-loved brands. Our Legal team are responsible for a range of legal challenges, from Corporate and Intellectual Property to Merger & Acquisitions and Compliance.

We're always seeking new and creative ways to take on the evolving challenges that today's commercial world presents. Our talented colleagues around the world are not just outstanding lawyers but also brilliant communicators and advisors. Whatever your skill as a lawyer, your distinct and valuable perspective will be celebrated and nurtured in our inclusive culture.

About the team: (TE)

About the role:

This role will be part of Diageo's Corporate real estate services team and will be responsible for managing and overseeing all workplace services, acting as the primary point of contact for stakeholders, and ensuring effective management of the Integrated Facilities Management (IFM) vendor partner. This role will drive operational excellence, monitor vendor KPIs, and ensure a safe, efficient, and productive workplace environment.

Role Responsibilities:

• Serve as the main point of contact (POC) for internal stakeholders regarding workplace services and facilities-related matters.
• Manage and oversee all aspects of workplace services including office maintenance, housekeeping, security, space management, and related facilities operations.
• Oversee the operations of transport team covering employee daily commute services, business travel and related airport transfers support, MIS an ensure employee feedback and service tickets are addressed with due priority.
• Leadership visits and management (Accommodation, safety& security, Ground transfers)
• Event management
• Supervise security and surveillance systems to ensure safe and complaint work environment
• EHS - Site level requirements, records and reporting
• Monitor and analyse monthly operational and capital expenditures versus budget. Support budget management and cost optimization initiatives related to facilities services
• Infrastructure management - plan, design and optimise office space utilisation
• Collaborate with the IFM vendor partner to ensure timely delivery of services and adherence to agreed KPIs.
• Monitor and report on vendor performance, service quality, and compliance with SLAs.
• Identify and implement process improvements to enhance facilities management efficiency and stakeholder satisfaction.
• Coordinate and supervise day-to-day activities of facilities teams and contractors.
• Ensure workplace safety, compliance with statutory regulations, and adherence to company policies.
• Drive energy conservation, environmental sustainability, and workplace safety initiatives
• Manage life cycle evaluation for critical building systems including Electrical, HVAC, Plumbing, and Fire & Safety equipment
• Facilitate smooth execution of workplace moves, expansions, and other facility-related projects.

• Bachelor's degree (minimum)
• 8-10 years of experience in facilities management or workplace services, preferably in a corporate environment.
• Experience managing vendor partnerships and monitoring KPIs.
• Strong organizational, coordination, and stakeholder management skills.
• Good understanding of IFM operations, workplace services, and statutory compliance.
• Excellent communication and problem-solving skills.
• High degree of integrity, ownership and accountability