Customer Experience Associate

Who We Are:

Dia&Co is a leading in-home retail experience for women, sizes 14 and up. We’re expanding our talented team and are looking for passionate, smart and multi-talented go-getters to join us. Our business meets a profound need and we’re on a mission to fundamentally transform the way women experience apparel commerce.

What We’re Looking For:

We are seeking enthusiastic, approachable and highly motivated problem solvers to be the first point of contact for our customer, and her strongest advocate within the company. You are a true people person and helping others is part of your DNA. You’re a strong communicator and highly organized with the ability to keep many balls in the air. If you like to work on collaborative teams and have a knack for solving customer-related issues, this is the place for you.

You:

  • Are empathetic, patient and positive
  • Are extremely organized and detail-oriented
  • Have stellar written and verbal communication skills
  • Have a bias toward action and a strong sense of responsibility
  • Are comfortable working in online platforms
  • Alternative hours (Saturday/Sunday) will occasionally be required

We:

  • are a Sequoia Capital-backed, post-series A startup co-founded by two women
  • strive daily to transform the fashion industry, from working with existing top brands to developing our own collections from the ground up
  • have styled countless amazing women across the country in the past three years—they are at the core of all that we do
  • foster a culture of autonomy and accountability—your contributions make a big difference
  • have an office that is buzzing with excitement—we are genuinely happy to be at work each day
  • celebrate each other’s individuality and unique skill sets
  • create good karma by aiming to surprise and delight at every touchpoint

 

Benefits & Perks

  • competitive salaries, flexible vacation policy and health care coverage
  • a leadership team that embraces creativity and initiative
  • great snacks, Bagel Wednesdays, office happy hours and a fun office environment!
  • located in Hudson Square (the heart of Tribeca, SoHo and West Village)

 


Meet Some of Dia&Co's Employees

Marge H.

Culture & Outreach Manager

Marge is responsible for developing the internal culture at Dia&Co, as well as fostering authentic and unique relations between customers and the organization.

Chris R.

Chief Operating Officer

Chris essentially rounds out everything from an operational standpoint and ensures that the way business runs does right by the customers.


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