Customer Experience Associate

Who We Are

Dia&Co is the only retail service dedicated to meeting the plus size community’s full range of style needs. We’re applying the best of data and technology to serve women who have been ignored for far too long—from developing the shopping experiences she’s always wanted, to building community platforms that inspire her, to ensuring she sees herself represented in the world around her.

What We’re Looking For

We are expanding our elite team of customer experience associates and are looking for passionate team members to join us! We are seeking enthusiastic, approachable and highly motivated problem solvers to be the first point of contact for our customer, and her strongest advocate within the company. You'll communicate with our customer over phone, email and live chat, both problem solving on the fly and acting as a brand ambassador for Dia&Co. You are a true people person and helping others is part of your DNA. You’re a strong communicator and highly organized with the ability to keep many balls in the air. If you like to work on collaborative teams and have a knack for solving customer-related issues, this is the place for you.

You

  • are empathetic, patient and positive
  • are extremely organized and detail-oriented
  • have stellar written and verbal communication skills
  • have a bias toward action and a strong sense of responsibility
  • are comfortable working in online platforms
  • are able to occasionally work weekend and evening shifts

We:

  • strive daily to transform the fashion industry, from working with existing top brands to creating our own private label collections from the ground up
  • are a Sequoia Capital-backed (Series C), growth-stage startup co-founded by two women
  • have styled countless amazing women across the country in the past three years—they are at the core of everything that we do
  • foster a culture of autonomy and accountability—your contributions make a big difference
  • have an office that is buzzing with excitement—we are genuinely happy to be at work each day
  • celebrate each other’s individuality and unique skill sets
  • create good karma by aiming to surprise and delight at every touchpoint

Benefits & Perks

  • competitive salaries and top quality medical, dental, and vision plans
  • a leadership team that embraces creativity and initiative
  • a team that fosters an environment of growth and promotion from within
  • Bagel Wednesdays, free coffee in the office, free parking, and bi-annual team and company outings
  • located in the fun Fletcher Place neighborhood of Indy

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