Specialist II- Cash Operations

DexYP is dedicated to working with local businesses to provide marketing solutions that will help them win, keep and grow their business and be successful. We're looking for energetic team members that share our enthusiasm in helping our clients to the best of our ability, commanding a DONE³ attitude, and thriving in a culture that rewards hard work with equally hard play!

The Cash Specialist II position will facilitate semi-complex research to troubleshoot payment processing exceptions, interface with cash vendors where needed, and assist the Cash Supervisor and Cash Sr. Manager with escalated reviews. The role will perform complex research steps in various non-Cash systems including (but not limited to) Vision/Titan, and SalesForce. The Specialist II will also support various legacy YP processes that are beyond the scope of assignment to the Cash Coordinator position. The Specialist II will act as a mentor to the Cash Coordinator position within the Cash organizational structure.

Responsibilities include but are not limited to: IPO/MAP Refunds, Digital advance payments, Credit card chargeback maintenance, ACH/Wire payment handling and client interfacing, partnering with Treasury to provide journal entries based upon month-end cash receipt activity, extensive reporting management within Business Objects and the core billing system, working directly with vendor representatives (lockbox, banks, credit card processor) to manage escalations and account issues. The Cash Specialist II position will demonstrate a high comfort level with SalesForce, various reporting tools (BO, SQL, etc.) and proprietary DexYP applications such as Amdocs, Oracle and PeopleSoft.

Manage semi-complex process of reviewing IPO accounts in which MAP payments require a refund. Investigate charges requiring a refund through Vision billing templates, SFDC case work, and Amdocs data to apply accurate adjustments to client accounts. Research requirements are high and demand "out of box" thinking to be effective.

Oversee the Declined Credit Card volumes by querying systems to identify impacted accounts, run macros to streamline workflow, apply variance reviews to govern the results, partner with Systems & Controls team (when needed) to escalate functional issues, and identify paperless billers through queries.

Oversee payment application of digital and print advance payment application. Partner with and communicate to various cross functional teams to ensure accuracy of the postings.

Advance Payment Exception Review. Perform analysis and maintenance of Advance Payment exceptions, i.e.: Expired Advance Payments; Unapplied Advance Payments w/o Obligations; Unapplied Advance Payments w/Obligations. Perform payment reapplication and adjustment activity.

Create Month-End Journal summary for revenue accounting, recording non-system related cash activity between intercompany bank accounts.

Perform necessary maintenance for all cash returns including: Chargebacks, NSFs, Bank adjustments (DANS), Bank cases, ACH/Direct Debit returns, MAP returns, and variance reporting as identified by the Cash Business Analysts. Partner with our Bank, Clients, Credit Card and payment processing vendors. Research required in both internal and external systems.


At least 5+ years cash processing experience and/or industry related experience (Finance, Accounting)

Additional Skills, Abilities and Knowledge

  • Accounts Receivables knowledge/experience a plus.
  • Strong attention to detail and goal orientated.
  • Commitment to excellent customer service.
  • Ability to prioritize and manage multiple responsibilities.
  • Intermediate knowledge of Microsoft Office; Intermediate keying skills
  • Extensive knowledge of Billing/Accounts Receivable and related systems a plus;
  • Ability to meet deadlines and make decisions
  • Knowledge of accounts receivable/banking/electronic payments is a plus
  • Ability to understand complex payment issues and analysis

Meet Some of DexYP's Employees

Cameron D.

Campaign Manager

Cameron champions client goals and serves as a partner for every step of the business’ journey. He also helps adjust campaigns to meet smaller milestones based on campaign analytics.

John W.

Executive Vice President

John oversees the big-picture operations at Dex Media, which entails producing and serving all print and digital offerings. His goal is to align the entire organization and engage clients.

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